·         Uses technical expertise to provide accurate and creative solutions to user problems in a timely   manner.
·         Provide a high degree of courteous and helpful customer service at all time.
·         Researches, resolves and responds to questions received via telephone, emails and call back. Logs call data and trouble tickets into a central database or help desk system.
·         Provide end user support on desktop if need otherwise take remote and resolve, Windows, Office, etc.
·         Manage Active Directory, add MAC Address & Users.
·         Configure network printer, plotter and scanner.
·         Perform hardware and software troubleshooting.
·         Perform 1st level Network Troubleshooting.
·         Perform 1st level Application Troubleshooting.

·         Uses technical expertise to provide accurate and creative solutions to user problems in a timely manner.
·         Provide a high degree of courteous and helpful customer service at all time.
·         Researches, resolves and responds to questions received via telephone, emails and call back. Logs call data and trouble tickets into a central database or help desk system.
·         Image creation and deployment by using DLC.
·         Provide end user support on desktop, Windows, Office, etc.
·         Manage Active Directory, add MAC Address & Users.
·         Manage Service Desk/ Help Desk on rotation basis.
·         Also give 1st level support, only priority persons like Rector, Pro-Rector, HOD’s and Chairman as per company requirement.
·         Configure network printer, plotter and scanner.
·         Perform system troubleshooting.

• Give all support of Server Configuration and Networking Setup.
• Provide helpdesk assistance in resolving software, hardware and network related problems.
• Assist in equipment set-up and software installation and updates.
• Perform troubleshooting, archiving and back up of server applications.
• Manage inventory of software licenses, software application, hardware components and IT supplies.
• Generate email and network accounts for new users.
• Configure computers for new users.
• Manage maintenance of IT Equipment and generate reports.
• Monitor CCTV Cameras.
• Remote access of all systems.
• Role as an administrator if administrator is on leave/absent, not hired or on training.
• Multitasking like Computer Operator, Registration Clerk and Data Entry Operator.

• Develop a Recruitment testing and interview module for HR Department.
• Make desktop application by using language Visual Basic.NET.
• Design and generate database on SQL Server Management Studio (2008).
• Generate code on Microsoft Visual Basic (2015).
• This application was for those candidate that came for test/interview for job in Finca Microfinance Bank.
• UI, UX Developer.

• Configure Network (Routing & Switching).
• Provide helpdesk assistance in resolving software & hardware related problems.
• Give all support of Server Configuration and Networking Setup.
• Computer Hardware, Software & Network Support.
• Backup & Security Operations.
• Perform troubleshooting, archiving and back-up of server applications.